All in a Days Work!

January 6, 2012

Today, January 5, 2012 started at 3:45 am with a phone call about one of our residents who needed her caregiver to assist her.  After checking on her and letting her caregiver in the building back to bed for another hour and a half or so and the phone rings again around 6:00 am.  Another lovely lady had fallen in her bathroom and due to knee replacement could not get up on her own.  She scooted herself to her phone and decided that since it was only 5 am she was going to wait to call for assistance.  (Yes she sat on the floor for an hour because she didn’t want to disturb anyone’s sleep).  Husband calls EMS for a lift assist and I go up to stay with her till they get there.  She is fine except for a few bruises and being a little stiff from sitting on the floor for an hour, needless to say I explained to her that the reason we live on site is so we can assist or be with them when they are in need.  Of course her response was I didn’t want to bother you that early in the morning. Now the day has officially started and breakfast service is going well and everyone is in good spirits.  Oops spoke to soon, someone gets angry because they didn’t get a breakfast tray (Oh he is the grandson of a resident who lives with his grandfather.  He as all young men do overslept and didn’t have time to come down for breakfast so when the order was not ready he storms out.  Well after discovering the issue and addressing it with the staff the plan is to discuss it with the younger resident later in the day.  Well on with the day,  after breakfast we try to get going on the daily task at hand but seem to have a steady stream of residents, staff and professional resources strolling in to discuss a number of topics.  Well it is now almost 11:00 am and I still have not gotten done the things that I had on my “to do” list for the morning.  Let’s see how many we can take care of before lunch service at 12:30. Well I manage to get a couple of things done before I hear from the Kitchen staff that someone has not come in for there shift and the Executive Chef is out.  Staff pulls together and get done what needs to be accomplished for the meal service.  About fifteen minutes before service we are notified by a resident that they think another resident is intoxicated and needs assistance getting back to his apartment.  Well while the hubby does this I go about taking care of the dining room and the task at hand there to  make sure our residents are taken care of.  Oh we have guests that have come in  o see the community and have lunch, let get them seated and up to service, now I can sit down for a few minutes to start my meal.  Oops, the phone is ringing,  take care of the call and sit down,  there goes the phone again……. this goes on for about another 10 minutes and it is now time for round two of coffee and the hubby is finally free to assist with the meal service.  We finally get to sit down at 1:20 and eat our meal.  Well half way through the day and back in the office to get back to the task that need our attention.  The husband takes care of our guests after lunch and does 2 tours, as he come in another professional resource walks in and says I would like information on your community for my mother.  The hubby talks with him and tours while I am working with  one of our staff on our calendar for the following month.  Well it is now 3:15 and we have to leave for a personal appointment and our co managers come in to cover the office and to help with the daily task that still have not been accomplished.  After being gone for about an hour we return and the young man and his grandfather from the morning issue are standing at the office door wanting to discuss the morning adventures in temper.  We finally resolve the issue with the understanding that when there is a service issue the resident needs to notify management that is working that day so it can be resolved in a timely and efficient manner that will accommodate all involved.  It is now 5:00 pm and our emergency call system goes off, I run up the stairs to the apartment to  assist  while  one of the other managers calls EMS after speaking with the resident over the intercom system.  On my way up I am told that our evening cook is in the bathroom sick and throwing up……… oops she can’t be serving food this evening and service is in a half hour.  After dealing with the resident and getting EMS on their way I go to see about our sick employee and send her home for the day (or possibly two) depending on how she is feeling.  Someone has to step in and handle the kitchen duty (of course my husband who by the way is a Chef as well takes the task at hand in the kitchen to see that service goes well).  That leaves me to handle the dining room.  Evening service goes well and as I sit down to eat…. Oh their goes the phone ringing again!  Take care of the call and we finally get to sit down and eat our supper.  After supper it is back to the office to finish the day’s task at hand.  Well all in all it was a good day even with all the excitement staring so early this morning.  Well time to close the office at 8:00 pm but still trying to get just a few more things done…. finally leave the office at 9:30.  All in a days work!

This was not a typical day, but one that was definitely filled with a little excitement, but you know still a good day!


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